Returns

If for any reason you are not satisfied with your purchase, you can make the return on the moment of the delivery or up to 15 days from the delivery date of the order.

 

Return on delivery:

You should indicate on the waybill of the carrier which are the anomalies detected ( damaged box, missing article, damaged article ...) and contact us indicating whether you prefer to exchange or the refund of the product(s).

Until 15 days after delivery:

  1. You should contact us and inform us of the return of the product.
    Indicate the order or invoice number and which products to return. In order to improve future shopping experiences, we appreciate that you share with us the reasons for the return.
  2. Wait for a contact from Inexistência before returning the product.
  3. Place the product in its original packaging, without having been used (in perfect conditions and with any possible manuals, etc ...) and send it to:

    Inexistência Lda
    Return of Products
    R. Prof. Duarte Leite, 203-5. Esq.
    4200-270 PORTO


Returned orders will not be accepted for recovery.
The value of the transportation will be reimbursed in cases where the order submitted is incorrect or if the product is flawed. In other cases, the full amount of the returned item(s) will be refunded. Shipping costs are the customer's responsibility.

 

Attention: Please be advised that in returns where the mistake was not originated at or by our store, we appreciate your understanding as Inexistência cannot assume the shipping costs associated to the returning process or costumes fees that may be applied by the destination costumes agency as it is an International shipping nor assume new shipping costs.